FREQUENTLY ASKED QUESTIONS (FAQS)  

PUPPY SELECTION & ADOPTION  

WHAT BREEDS DO YOU SPECIALIZE IN?  

We specialize in Maltipoos, Bichpoos, Poodles, Malshi, Shihpoos, Cavapoos, Cockapoos, and Miniature Red Poodles. Occasionally, we may have other breeds available. Check our website or contact us for current availability.  

HOW DO I CHOOSE THE RIGHT PUPPY FOR MY FAMILY?  

Choosing the right puppy depends on size, energy level, temperament, and grooming needs. All our puppies are social, friendly, and affectionate—great for families with children. If you need guidance, contact us, and we’ll help you find the perfect match.  

WHAT IS THE PROCESS FOR RESERVING A PUPPY?  

To reserve a puppy, a deposit is required. You can place it through our website or contact us for payment options. The remaining balance must be paid at pickup or at least 24 hours before delivery if using a transporter.  

CAN I VISIT THE PUPPIES BEFORE MAKING A DECISION?  

For health and safety reasons, in-person visits are limited to one puppy per appointment (see our appointment page for details). We also offer video calls, photos, and videos to help you decide.  

DO YOU OFFER VIDEO CALLS TO SEE THE PUPPIES BEFORE PURCHASING?  

Yes! You can schedule a video call through our appointment page to see the puppy in real time before making a decision.  

WHAT SHOULD I EXPECT ON ADOPTION DAY?  

You'll receive:  

- A small bag of food to help transition to your preferred brand  

- Vaccination records  

- A health guarantee  

- A puppy care guide  

- Information on routine dewormings  

We recommend bringing a crate and basic supplies to ensure a smooth transition home.  

PUPPY CARE & TRAINING  

HOW CAN I HELP MY PUPPY ADJUST TO A NEW HOME?  

Keep the environment calm and structured:  

- Provide a designated sleeping area  

- Maintain a consistent feeding and potty schedule  

- Use positive reinforcement to build confidence  

WHAT TYPE OF DIET ARE YOUR PUPPIES ON?  

We will provide information on their current diet. We also recommend:  

- Royal Canin Puppy – Growth and development formula  

- Purina Pro Plan Puppy – High-protein with DHA for brain development  

- Hill's Science Diet Puppy – Balanced nutrition for easy digestion  

- Blue Buffalo Life Protection Puppy – Real meat and wholesome grains  

- Wellness Complete Health Puppy – Natural ingredients with vitamins & minerals  

HOW OFTEN SHOULD I FEED MY PUPPY?  

Feed puppies 2-3 times a day. Allow them to eat freely for 30 minutes, then remove the bowl. Follow the same approach with water to encourage a routine.  

DO YOUR PUPPIES COME CRATE-TRAINED OR POTTY-TRAINED?  

We introduce basic potty training, but full training depends on the new owner's consistency. We highly recommend crate training and following a routine for best results.  

HEALTH & SAFETY  

ARE YOUR DOGS AND PUPPIES VACCINATED AND DEWORMED?  

Yes! All puppies receive age-appropriate vaccinations and deworming as recommended by veterinarians.  

WHAT VACCINATIONS DO THE PUPPIES RECEIVE BEFORE GOING HOME?  

Puppies receive core vaccinations and deworming based on their age. You will get a vaccination record to share with your vet for continued care.  

DO YOUR PUPPIES COME WITH A HEALTH GUARANTEE?  

Yes! We provide a health guarantee to ensure your puppy is in good condition at the time of adoption. See our health guarantee policy for details.  

WHAT SHOULD I DO IF MY PUPPY GETS SICK AFTER ADOPTION?  

- Contact a vet immediately  

- Schedule a wellness check within the first few days of bringing your puppy home  

- If the issue is serious or life-threatening, we are willing to take the puppy back. If returning isn’t an option, we’ll discuss alternative solutions.  

DO YOU RECOMMEND PET INSURANCE FOR NEW PUPPY OWNERS?  

Pet insurance is optional but can help with unexpected medical expenses. Most plans only cover accidents, so review policy details before choosing a provider.  

WHAT IS THE PURPOSE OF A MICROCHIP?  

Microchips provide permanent identification and help reunite lost pets with their owners. Benefits include:  

- Proof of ownership  

- Quick pet recovery if lost  

- Required for international travel  

Note: Microchips are not GPS trackers—they must be registered online to work.  

POLICIES & SUPPORT  

DO YOU HAVE A RETURN POLICY IF THINGS DON’T WORK OUT?  

Yes! We have a return policy to help with unforeseen circumstances. Review our terms and conditions for details on rehoming.  

WHAT SHOULD I DO IF I CAN NO LONGER CARE FOR MY PUPPY?  

If you can’t keep your puppy, contact us for guidance on responsible rehoming.  

We do not have a buy-back program, but we can assist in finding a new home.  

DO YOU OFFER SUPPORT FOR NEW DOG OWNERS?  

Yes! While Google and ChatGPT have plenty of resources, we’re happy to offer guidance on training, health care, and any concerns throughout your puppy’s life.  

PRICING & PAYMENTS  

WHAT MAKES SOME PUPPIES MORE EXPENSIVE THAN OTHERS?  

Prices vary based on:  

- Demand (tracked via clicks and visits)  

- Color, size, coat type, and facial features  

- Age (younger puppies are usually priced higher)  

WHAT IS PAYPAL?  

PayPal is a secure online payment platform that allows purchases without sharing financial details directly with sellers. It acts as a middleman between your bank, credit card, or debit card for added security.  

- Buyer protection – refunds for items that don’t arrive or aren’t as described  

- Encrypted transactions – keeps financial details private  

- No direct bank info sharing – unlike credit cards, your data stays secure  

- Fraud monitoring – 24/7 detection of unauthorized transactions  

- Dispute resolution – PayPal mediates between buyers and sellers  

Using PayPal ensures a secure, hassle-free payment experience, making it a preferred choice worldwide.  

HAVE MORE QUESTIONS? CONTACT US ANYTIME—WE’RE HAPPY TO HELP!