FREQUENTLY ASKED QUESTIONS (FAQS)  

WHY ARE SOME PUPPIES SHIVERING DURING THE VIDEO?
The puppies are shivering because they recently had a bath. The change in temperature can cause them to feel cold temporarily, which leads to shivering as they adjust. Shivering does not mean they are scared or sick, if that’s what you are assuming.

WHAT BREEDS DO YOU SPECIALIZE IN?  

We specialize in Maltipoos, Bichpoos, Poodles, Malshi, Shihpoos, Cavapoos, Cockapoos, and Miniature Red Poodles. Occasionally, we may have other breeds available. Check our website or contact us for current availability.  

HOW DO I CHOOSE THE RIGHT PUPPY FOR MY FAMILY?  

Choosing the right puppy depends on size, energy level, temperament, and grooming needs. All our puppies are social, friendly, and affectionate—great for families with children. If you need guidance, contact us, and we’ll help you find the perfect match.  

WHAT IS THE PROCESS FOR RESERVING A PUPPY?  

To reserve a puppy, a deposit is required. You can place it through our website or contact us for payment options. The remaining balance must be paid at pickup or at least 24 hours before delivery if using a transporter.  

CAN I VISIT THE PUPPIES BEFORE MAKING A DECISION?  

For health and safety reasons, in-person visits are limited to one puppy per appointment (see our appointment page for details). We also offer video calls, photos, and videos to help you decide.  

DO YOU OFFER VIDEO CALLS TO SEE THE PUPPIES BEFORE PURCHASING?  

Yes! You can schedule a video call through our appointment page to see the puppy in real time before making a decision.  

WHAT SHOULD I EXPECT ON ADOPTION DAY?  

You'll receive:  

- A small bag of food to help transition to your preferred brand  

- Vaccination records  

- A health guarantee  

- A puppy care guide  

- Information on routine dewormings  

We recommend bringing a crate and basic supplies to ensure a smooth transition home.  

HOW CAN I HELP MY PUPPY ADJUST TO A NEW HOME?  

Keep the environment calm and structured:  

- Provide a designated sleeping area  

- Maintain a consistent feeding and potty schedule  

- Use positive reinforcement to build confidence  

WHAT TYPE OF DIET ARE YOUR PUPPIES ON?  

We will provide information on their current diet. We also recommend:  

- Royal Canin Puppy – Growth and development formula  

- Purina Pro Plan Puppy – High-protein with DHA for brain development  

- Hill's Science Diet Puppy – Balanced nutrition for easy digestion  

- Blue Buffalo Life Protection Puppy – Real meat and wholesome grains  

- Wellness Complete Health Puppy – Natural ingredients with vitamins & minerals  

HOW OFTEN SHOULD I FEED MY PUPPY?  

Feed puppies 2-3 times a day. Allow them to eat freely for 30 minutes, then remove the bowl. Follow the same approach with water to encourage a routine.  

DO YOUR PUPPIES COME CRATE-TRAINED OR POTTY-TRAINED?  

We introduce basic potty training, but full training depends on the new owner's consistency. We highly recommend crate training and following a routine for best results.  

ARE YOUR DOGS AND PUPPIES VACCINATED AND DEWORMED?  

Yes! All puppies receive age-appropriate vaccinations and deworming as recommended by veterinarians.  

WHAT VACCINATIONS DO THE PUPPIES RECEIVE BEFORE GOING HOME?  

Puppies receive core vaccinations and deworming based on their age. You will get a vaccination record to share with your vet for continued care.  

DO YOUR PUPPIES COME WITH A HEALTH GUARANTEE?  

Yes! We provide a health guarantee to ensure your puppy is in good condition at the time of adoption. See our health guarantee policy for details.  

WHAT SHOULD I DO IF MY PUPPY GETS SICK AFTER ADOPTION?  

- Contact a vet immediately  

- Schedule a wellness check within the first few days of bringing your puppy home  

- If the issue is serious or life-threatening, we are willing to take the puppy back. If returning isn’t an option, we’ll discuss alternative solutions.  

DO YOU RECOMMEND PET INSURANCE FOR NEW PUPPY OWNERS?  

Pet insurance is optional but can help with unexpected medical expenses. Most plans only cover accidents, so review policy details before choosing a provider.  

WHAT IS THE PURPOSE OF A MICROCHIP?  

Microchips provide permanent identification and help reunite lost pets with their owners. Benefits include:  

- Proof of ownership  

- Quick pet recovery if lost  

- Required for international travel  

Note: Microchips are not GPS trackers—they must be registered online to work as an ID only.  

DO YOU HAVE A RETURN POLICY IF THINGS DON’T WORK OUT?  

Yes! We have a return policy to help with unforeseen circumstances. Review our terms and conditions for details on rehoming.  

WHAT SHOULD I DO IF I CAN NO LONGER CARE FOR MY PUPPY?  

If you are unable to care for your puppy, please contact us for guidance on responsible rehoming.

We do not have a buy-back program, but we can assist in finding a new home for your puppy. You can also surrender your puppy or dog to us for help.

DO YOU OFFER SUPPORT FOR NEW DOG OWNERS?  

Yes! While Google and ChatGPT have plenty of resources, we’re happy to offer guidance on training, health care, and any concerns throughout your puppy’s life.  

WHAT MAKES SOME PUPPIES MORE EXPENSIVE THAN OTHERS?  

Prices vary based on:  

- Demand (tracked via clicks and visits)  

- Color, size, coat type, and facial features  

- Age (younger puppies are usually priced higher)  

WHAT ARE PAYPAL, SQUARE, AND JOTFORM?

• PayPal is a popular online payment system that allows businesses and individuals to send and receive payments securely over the internet. It can be linked to credit or debit cards and is widely used for online purchases and services. PayPal acts as a middleman, providing added security by keeping your financial details private.

• Square is a payment processing platform that enables businesses to accept card payments both in-person and online. It offers hardware such as card readers and a variety of software solutions to help businesses manage payments, track sales, and streamline operations.

• JotForm is an online form builder that allows users to create custom forms for a variety of purposes, such as payments, surveys, and applications. JotForm integrates with payment processors like PayPal and Square, enabling businesses to collect payments directly through the forms.

These platforms provide enhanced security by acting as intermediaries between your bank, credit card, or debit card.

Key Features of PayPal, Square, and JotForm:

• Buyer Protection – Refunds for items that don’t arrive or aren’t as described.

• Encrypted Transactions – Keeps financial details private and secure.

• No Direct Bank Info Sharing – Unlike credit cards, your bank details remain secure.

• Fraud Monitoring – 24/7 detection of unauthorized transactions.

• Dispute Resolution – PayPal mediates between buyers and sellers to resolve issues.

Using PayPal, Square, or JotForm ensures a secure, hassle-free payment experience, making them trusted and preferred choices for online transactions worldwide.

ABCpuppy Breeding & Puppy Care Policy

We work with trusted breeders and family members. Most of our studs belong to ABCpuppy, though we occasionally trade to introduce diversity in breeds and color variations.

Our breeders are hobby breeders, not professional breeders, and they each have no more than four females.

Most parent dogs are raised indoors, while some have outdoor accommodations with proper shelter, including a roofed area for protection against the cold. They also have access to a small swimming pool to help them stay cool in warmer weather and they love it.

All the breeders and families we work with are local, within a 50-mile radius of our location.

All adult male and female dogs are up to date on vaccinations and undergo thorough veterinary checks before their first heat.

Our puppies follow a strict health and safety protocol. They are raised under an off-ground policy using crates, enclosures, small indoor kennels, playpens, and similar setups. This ensures no outdoor exposure and no contact with other people or animals until they have received at least three vaccinations. By that time, they have typically already found their forever homes.

We do not provide potty training for each puppy, as our primary focus is on their health and well-being.

Our vaccination schedules vary, with intervals of 2 to 4 weeks, starting between 4 and 8 weeks of age, depending on our discretion.

When you pick up your puppy, you will receive its shot records, microchip information, and health guarantees.

We encourage you to research the breed you’re interested in before making a decision. Since we handle multiple litters, we can only provide general information on temperament and personality. We do not conduct psychological analyses or individual profiling, as puppies are too young to exhibit fully developed personalities.