Frequently Asked Questions (FAQs)

1. About Our Puppies

1.1 What breeds do you specialize in?

Maltipoos, Bichpoos, Poodles, Malshi, Shihpoos, Cavapoos, Cockapoos, and Miniature Red Poodles. Occasionally, other breeds may be available—check our website for updates.

1.2 Are the puppies vaccinated and dewormed?

Yes, all puppies are vaccinated and dewormed following vet recommendations.

1.3 What vaccinations do the puppies receive before going home?

Core vaccines and age-appropriate deworming. You’ll receive a vaccination record for your vet.

1.4 Do your puppies come crate-trained or potty-trained?

We introduce basic potty training. Full training depends on your consistency. Crate training is highly recommended.

1.5 Why are some puppies shivering in videos?

They may shiver from a recent bath or temperature change—not fear or illness.

1.6 Why hasn’t this puppy been sold yet?

Every family has different preferences—color, size, temperament, or coat. If a puppy hasn’t been adopted yet, it’s simply because their perfect match hasn’t come along. We never rush sales and believe the right family will find them when the time is right.

2. Choosing & Adopting a Puppy

2.1 How do I choose the right puppy for my family?

Consider size, temperament, grooming needs, and energy level. Contact us for guidance!

2.2 Can I visit the puppies before making a decision?

Yes, visits are by appointment—one puppy per visit. We also offer video calls and photos.

2.3 Do you offer video calls to see the puppies before purchasing?

Absolutely! Schedule your video call through our appointment page.

2.4 What’s the process for reserving a puppy?

A deposit is required (via website or direct contact). The balance is due at pickup or 24 hours before delivery.

2.5 What should I expect on adoption day?

You’ll receive:

• A small bag of food
• Vaccination records
• Health guarantee
• Puppy care guide
• Deworming info

Bring a crate and supplies for the trip home.

3. After Adoption Support

3.1 How can I help my puppy adjust to a new home?

• Keep the environment calm
• Provide a sleeping space
• Stick to a routine
• Use positive reinforcement

3.2 What if my puppy gets sick after adoption?

• Contact your vet immediately
• Schedule a wellness check
• We’re here to help with advice or rehoming options

3.3 Do you recommend pet insurance?

Yes (optional). Review policies carefully—most cover accidents, not all illnesses.

3.4 Do your puppies come with a health guarantee?

Yes! Full details are in our Health Guarantee Policy.

3.5 Do you offer support for new owners?

Absolutely! We’re happy to assist with training, health tips, and questions.

3.6 What if I can no longer care for my puppy?

Contact us. We assist with rehoming or can accept the puppy back (no buy-backs).

3.7 Do you have a return policy?

Yes—please review our Terms and Conditions.

4. Feeding & Care

4.1 What diet are your puppies on?

We provide diet details at pickup. Recommended brands:

• Royal Canin Puppy
• Purina Pro Plan Puppy
• Hill’s Science Diet Puppy
• Blue Buffalo Puppy
• Wellness Complete Puppy

4.2 How often should I feed my puppy?

2–3 times daily. Allow 30 minutes, then remove the bowl. Follow the same routine for water.

4.3 What’s the deworming schedule?

• Before adoption: every 2–3 weeks starting at 2–4 weeks old
• After adoption:
  
• Every 2 weeks until 12 weeks old
• Monthly until 6 months old
• Every 3 months thereafter (or as advised by your vet)
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4.4 Why is deworming important?

Deworming protects your puppy from parasites and supports healthy growth.

Signs of worms include:

• Visible worms in stool
• Bloated belly
• Scooting
• Diarrhea or irregular stools
• Dull coat or low energy

5. Safety, Microchipping & Payment

5.1 What’s the purpose of a microchip?

Permanent ID, proof of ownership, and pet recovery (not GPS).

5.2 What are PayPal, Square, and JotForm?

Secure platforms we use for payments/forms. They protect your data and offer dispute resolution.

6. Breeding & Health Policy

6.1 What’s ABCpuppy’s breeding policy?

• We work with trusted hobby breeders (max 4 females) within 50 miles
• No puppy mills
• Dogs raised indoors or in protected outdoor settings
• Studs usually belong to ABCpuppy

6.2 How are puppies raised?

• Off-ground policy (no outdoor exposure)
• Use of crates/enclosures/indoor kennels
• No public contact until at least 3 vaccinations

6.3 What’s your focus in early care?

Health and safety are our top priorities. Vaccines are spaced 2–4 weeks apart, starting at 4–8 weeks old.